Return and Refund Policy
At Jokivo, we want you to be happy with your purchase. If something isn’t right, we’re here to help. Please read our return and refund policy below to understand how returns, exchanges, and refunds are handled.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
The return request must be made within 5 days of receiving the order.
The item must be unused, unwashed, and in its original condition.
The product must have all original tags and packaging intact.
The item must not be damaged by the customer.
Returns that do not meet these conditions may not be accepted.
2. Return Timeframe
Customers must request a return within [X DAYS] of receiving their order.
To initiate a return, please contact us at [EMAIL ADDRESS] with the following details:
Order number
Product name
Reason for return
Photos (if the item is damaged or incorrect)
Our team will review your request and provide return instructions.
3. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
Your refund will be processed within 5 days.
Refunds will be issued to the original payment method used during purchase.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
4. Exchanges
We offer exchanges for items that are:
Damaged
Defective
Incorrectly delivered
Requested for size exchange (if applicable)
To request an exchange, please contact us within 7 days of receiving your order.
Exchanges are subject to product availability.
5. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please notify us within [X DAYS] of delivery.
Please include:
Your order number
Clear photos of the damaged or incorrect item
After verification, we will arrange a replacement or refund at no additional cost.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
Items marked as final sale or non-returnable
Products that have been used, washed, or damaged by the customer
Items returned without original packaging or tags
Customized or personalized products (if applicable)
7. Return Shipping Costs
Return shipping costs may vary depending on the reason for return.
If the return is due to our error (wrong or defective product), we will cover the return shipping cost.
If the return is due to customer preference (size change, change of mind, etc.), the customer may be responsible for return shipping costs.
Detailed instructions will be provided once your return request is approved.
8. Cancellations
Orders may be cancelled before they are shipped. If your order has already been shipped, you may request a return after receiving the product.
To cancel an order, please contact us as soon as possible at r98546912@gmail.com.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Jokivo
Email: r98546912@gmail.com
We are committed to providing a smooth and trustworthy shopping experience for all our customers.